Guest information
House rules and services during your stay.
Reception and payment
- Reception is open 24/7 — dial 9 from your room.
- After midnight the front door is locked; ring the bell on the left.
- Bookings are prepaid in full. For an invoice, give your details at check-in.
Check-in and check-out
- Check-in from 14:00, check-out until 12:00 (late check-out is not possible).
- Valid ID is required under Bulgarian tourism law.
- Lost property is kept for 1 week.
Children
- Guests under 18 must be accompanied by an adult. Children under 12 may use the lift only with an adult.
Housekeeping
- Rooms are cleaned every 3 days, between 8:00 and 16:00. If the "Do not disturb" sign is up until 15:00, the room is cleaned the next day.
Breakfast
- Buffet 7:30–10:00 in the restaurant only. Taking food out costs €7.15 per person.
- Leaving before breakfast? Order a packed breakfast 2 days ahead.
Parking
- Free for guests, subject to availability. Cars left beyond your stay are charged €25.56 per day. Not suitable for coaches.
Laundry and ironing
- Iron and board at the end of each corridor. Laundry requests by 11:00, returned within 24 hours (no underwear or socks).
Smoking and pets
- No smoking in rooms or corridors — €102.26 fine. No pets except guide dogs — €51.13 fee.
Beauty salon
- Open 9:00–19:00 on the ground floor.
Transport
- Hadzhi Dimitar metro — 3 min walk. Buses 78, 85; trolleybuses 1–4.
- Hera pharmacy: 51 MacGahan St, +359 2 840 35 14.
Damage charges: see the price list (Bulgarian/English).