Akord hotel in Sofia

Privacy policy (GDPR)

Data controller: Maksitur AD (МАКСИТУР АД), UIC 203704531, registered office 17 Vladimir Vazov Blvd, Poduyane district, 1510 Sofia, Bulgaria — the company operating Hotel Akord. Contact: office@hotel-akord.com, +359 2 947 77 77.

Hotel Akord applies the technical and organisational measures required by Regulation (EU) 2016/679 (GDPR) on the protection of natural persons with regard to the processing of personal data.

What personal data we collect and process

For accommodation, Art. 116(1) of the Bulgarian Tourism Act requires us to keep a register with: date, name, personal identification number, date of birth, sex, citizenship, number of a valid identity document, issuing country, floor, room, arrival date, departure date, number of nights and use of a tourist package.

Video surveillance is used on the premises.

A booking requires your full name and a phone number. By providing them you agree that they are used for the booking and the stay that follows.

Under our booking policy you need to provide credit or debit card details — type, number, cardholder and expiry date. This information is encrypted and protected from unauthorised access.

How we use personal data and who receives it

  • We collect and process personal data only in connection with legal requirements.
  • We keep the register required by Art. 116(1) of the Tourism Act.
  • We issue invoices with the details required by the Accountancy Act.
  • We use video surveillance for the safety of our guests.
  • Personal data is provided to state authorities that identify themselves with the relevant documents — written orders stating the legal ground and the names of the persons whose data is requested.
  • Personal data is destroyed after the retention period set by law.

Website and cookies

This website does not use advertising or analytics cookies without your consent. If you accept, we use Google Analytics and Google Ads (through Google Tag Manager) to measure visits and the results of our advertising. You can change your choice at any time from “Cookie settings” at the bottom of the site. Online bookings are processed by the hotel's reservation system (Clock PMS+), which has its own privacy policy.

Your rights

You have the right to access, correct, erase and restrict the processing of your data, and the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (www.cpdp.bg). To exercise your rights, write to office@hotel-akord.com.
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