Reception and Payment:
· The reception is available 24/7. To contact from your room, dial 9.
· After midnight, the main door is locked. Ring the bell on the left, and the night receptionist will let you in.
· Payment for your stay is required upon check-in. If you need an invoice, please provide details at check-in.
Check-in and Check-out:
· Check-in: after 14:00. Check-out: by 12:00 (late check-out is not available).
· Required documents: valid ID (in accordance with the Tourism Act).
· Upon departure, please check for personal belongings and return the key/card.
· Lost items are kept for up to 1 week.
Children's Stay:
· Children under 18 must be accompanied by an adult.
· Children should not be left unattended.
· Children under 12 are allowed to use the elevator only with an adult.
· Running in the hallways is prohibited.
Room Cleaning:
· Rooms are cleaned from 08:00 to 16:00. If the "Do Not Disturb" sign is up by 15:00, the room will be cleaned the next day.
· Please place items you wish to dispose of in or near the trash bin.
Breakfast:
· From 07:30 to 10:00, served buffet-style (no individual orders).
· Breakfast is to be consumed only in the restaurant.
· If you take out food from the restaurant it will incur a charge of 10 BGN per person.
· If checking out before breakfast, you can request a packed meal 2 days in advance.
Parking:
· Free for guests, subject to availability.
· Vehicles left longer than the stay in the hotel, will be charged 50 BGN/day.
· Parking is not available for buses.
· The hotel is not responsible for vehicle damage or theft.
Air Conditioning:
· Centralized system with individual room temperature control. For optimal performance, keep the windows closed.
Ironing:
· Ironing boards and irons are available at the end of each corridor.
Laundry:
· If you wish to have your clothes laundered, place them in the laundry bag and fill out the form in the wardrobe. Requests are accepted until 11:00 AM and fulfilled within 24 hours. Underwear and socks are not accepted for laundering.
· Upon request, dark towels for dyed hair are provided.
Internet:
· Free Wi-Fi network:
Network: Akord
Password: akord123
Taxi Orders:
· To order a taxi, please contact the reception.
Room Access:
· Rooms are accessed with cards, valid until 12:00 on the day of check-out. For extensions, contact the reception.
Smoking in Rooms:
· Smoking in rooms and hallways is prohibited. Violators will be fined 200 BGN.
Pets:
· Pets are not allowed (except for service dogs). The fine for violations is 100 BGN.
Beauty Salon:
· Open from 09:00 to 19:00, located on the ground floor of the hotel.
Transport and Nearby:
· Nearest metro station: “Hadzhi Dimitar” (500 m).
· Buses: 78 and 85; Trolleybuses: 1, 2, 3, 4.
· Pharmacy "Hera": 51 Macgahan St., phone: 02/840 35 14.
· A map of nearby attractions is available at the reception.
Safety Measures:
· Close windows and doors when leaving the room.
· The hotel is not responsible for lost or stolen valuables.
· The use of heating appliances (stoves, irons, hotplates, etc.) in rooms is prohibited.
· Guests are responsible for any damages caused, charged according to established rates.
· Please familiarize yourself with the evacuation plans located on the back of room doors and near elevators on each floor.
· In case of fire, call reception and provide the floor and room number.
Consequences for Violations:
· Violation of the rules may result in termination of the reservation without a refund.